Subject to these terms, we offer refunds on the purchase. Our returns period lasts for 14 days after you receive any item. If 14 days have gone by since purchase and or delivery of your purchase, unfortunately, we can’t offer you a refund.
Any animal purchased from JVS can be returned you will not be offered a refund. To complete your return, we require a receipt or proof of purchase.
Please be sure to confirm all items prior to purchasing.
If you need to return an item, send us an email at our contact email address on this website and we will provide you with the address to return your items. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
When you are returning items, you should consider using a trackable shipping service or purchasing shipping insurance. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.